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Terms of Use

Terms of Use

Please read these terms before using this website. They explain what the site is for, what it is not, and the rules that apply to its use.

Effective date: September 21, 2026

These Terms of Use (the "Terms") are an agreement between you and NeuroCare PI, LLC ("NeuroCare PI," "we," "us," or "our") and govern your access to and use of www.neurocarepi.com and any content, forms, or features on it (the "Site"). By accessing or using the Site you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Site.

1. The Site is informational only; no medical advice

The Site describes our practice and provides general educational information about mental health, therapy, and treatment. Nothing on the Site is medical, psychological, or legal advice, and nothing on it is a diagnosis or a treatment recommendation for you. Content is not a substitute for an evaluation by a licensed professional who knows your situation. Never disregard or delay seeking professional care because of something you read on the Site.

2. No clinician–patient relationship through the Site

Browsing the Site, reading its content, submitting the appointment request form, or exchanging emails or text messages with us does not create a clinician–patient or therapist–client relationship. That relationship begins only when we have accepted you as a patient, completed intake, and you have signed our consent to treatment and related documents. Until then, we have no duty to provide care to you.

3. Not for emergencies

The Site, the appointment form, email, and text messages are not monitored around the clock and must not be used for urgent or emergency needs. If you or someone else is in immediate danger, call 911. If you are thinking about suicide or in crisis, call or text 988 (Suicide & Crisis Lifeline), available 24/7 in English and Spanish, or go to the nearest emergency room.

4. Appointment requests

Submitting the appointment request form is a request, not a booking. An appointment exists only when we confirm it with you. Availability, services, and clinicians are subject to change. We may decline a request when we are not the right fit for a person's needs and, when appropriate, will suggest other resources. You agree to provide accurate contact information and to submit requests only for yourself or for someone for whom you are legally authorized to act (for example, your minor child).

5. Text messaging terms

If you consent to text messages, you agree to receive SMS from NeuroCare PI about your request, scheduling, reminders, and related communications. Message frequency varies and message and data rates may apply. Reply STOP or UNSUBSCRIBE at any time to opt out and HELP for help. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how we handle your number.

6. Telehealth

We offer online sessions to people located in Utah, in accordance with Utah licensing rules. Telehealth is governed by a separate informed-consent agreement that you sign before your first online session. It is your responsibility to be physically located in a state where your clinician is licensed at the time of each session.

7. Acceptable use

You agree not to:

  • Use the Site for any unlawful purpose or in violation of these Terms.
  • Submit false, misleading, or abusive information, or submit requests on behalf of someone without authority.
  • Send spam, use bots or automated tools to submit forms, or attempt to bypass our anti-spam measures.
  • Probe, scan, or test the vulnerability of the Site, interfere with its operation, or attempt to access data that is not yours.
  • Copy, scrape, or reuse Site content for commercial purposes without our written permission.

We may suspend or block access to the Site for anyone who violates these Terms.

8. Intellectual property

The Site and its content, including text, graphics, logos, the NeuroCare PI name and marks, images, videos, and design, are owned by or licensed to NeuroCare PI and protected by copyright, trademark, and other laws. You may view and print pages for your personal, non-commercial use. Any other use requires our prior written permission.

9. Third-party links and services

The Site may link to third-party websites, resources, social media profiles, or scheduling tools. We do not control and are not responsible for their content, availability, or privacy practices. Links are provided for convenience and are not endorsements.

10. Educational content and testimonials

Articles and resources on the Site are prepared by our clinical team for general education and may not reflect the most recent research or apply to your situation. Any testimonials reflect individual experiences; results vary and no outcome is guaranteed.

11. Disclaimer of warranties

THE SITE AND ITS CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF ACCURACY, COMPLETENESS, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS. THIS SECTION DOES NOT LIMIT ANY DUTIES WE OWE YOU AS A PATIENT UNDER YOUR TREATMENT AGREEMENTS OR APPLICABLE LAW.

12. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NEUROCARE PI AND ITS OWNERS, CLINICIANS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF DATA OR PROFITS, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SITE, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SITE WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THESE MAY NOT APPLY TO YOU. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED BY LAW, INCLUDING LIABILITY ARISING FROM CLINICAL CARE WE ACTUALLY PROVIDE TO YOU AS A PATIENT.

13. Indemnification

You agree to defend, indemnify, and hold harmless NeuroCare PI and its owners, clinicians, employees, and agents from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from your violation of these Terms or your misuse of the Site.

14. Governing law and disputes

These Terms are governed by the laws of the State of Utah, without regard to conflict-of-law rules. Any dispute relating to the Site or these Terms will be brought exclusively in the state or federal courts located in Salt Lake County, Utah, and you consent to their jurisdiction. If any provision of these Terms is found unenforceable, the rest remains in effect.

15. Changes to the Site and these Terms

We may change, suspend, or discontinue any part of the Site at any time. We may also update these Terms; the effective date above shows the latest revision. Your continued use of the Site after changes are posted means you accept the updated Terms.

16. Accessibility

We aim to make the Site usable by everyone. If you have difficulty accessing any part of it, contact us and we will provide the information in another way.

17. Contact

NeuroCare PI, LLC
8706 S 700 E, Suite 102-103, Sandy, UT 84070
contact@neurocarepi.com
(801) 421-9085