Privacy Policy

Effective date: September 21, 2026

This Privacy Policy describes how NeuroCare PI, LLC ("NeuroCare PI," "we," "us," or "our") collects, uses, and shares information when you visit www.neurocarepi.com (the "Site"), submit our appointment request form, or exchange text messages or emails with us. By using the Site you agree to this Policy. If you do not agree, please do not use the Site.

This Policy covers the website. Once you become a patient, your clinical and billing records are protected health information (PHI) governed by the Health Insurance Portability and Accountability Act (HIPAA) and Utah law, and by our Notice of Privacy Practices, which we provide at intake and on request. Where this Policy and the Notice of Privacy Practices differ regarding PHI, the Notice controls.

1. Information we collect

Information you give us

When you submit the appointment request form or contact us, we collect what you enter, which may include:

• Your name, phone number, and email address.
• The kind of support you are looking for (for example, individual, couples, family, teens, or a specific treatment).
• Your preferred language (English or Spanish).
• Anything you choose to write in the message field.
• Whether you consented to receive text messages, together with the consent wording you agreed to and the date and time.

Please do not include detailed medical history, medication lists, or crisis information in the form. The form is for scheduling. Share clinical details with your clinician during your appointment, where they are protected as PHI.

Information collected automatically

Like most websites, our hosting provider records standard technical data when you visit, such as your IP address, browser type, device type, pages viewed, referring page, and timestamps, in server logs used for security and to keep the Site running. The Site does not use advertising cookies. If we later add analytics tools, they will be listed in Section 6.

Anti-spam verification

To protect the form from automated abuse we may use Cloudflare Turnstile, which evaluates technical signals from your browser to distinguish people from bots. Turnstile does not show you puzzles in most cases and is subject to Cloudflare's privacy policy.

2. How we use your information

• To respond to your request and schedule, confirm, reschedule, or cancel appointments.
• To communicate with you by phone, email, or text message in the language you prefer.
• To provide and improve our services and operate our practice.
• To protect the Site, our patients, and our staff, including preventing fraud, spam, and abuse.
• To comply with legal obligations and enforce our Terms of Use.

We do not sell your personal information, and we do not use it for third-party advertising.

3. Text messages (SMS)

If you provide your phone number and check the consent box, you agree to receive text messages from NeuroCare PI about your appointment request, scheduling, reminders, and related communications. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP or UNSUBSCRIBE; reply HELP for help, or contact us using the details below.

We do not share your phone number or SMS consent with third parties or affiliates for their marketing purposes. Consent to receive text messages is not a condition of receiving care.

4. How we share information

We share information only as needed to run our practice and as permitted by law:

• Service providers who process information on our behalf and are bound to protect it, such as our website hosting provider, the practice-management and messaging platform we use to receive form submissions and send texts and emails, our email delivery provider, and our anti-spam provider.
• Legal and safety reasons, when required by law, subpoena, or court order, or when necessary to protect the safety of you or others, consistent with our professional and legal duties.
• Business transfers, if our practice is merged, acquired, or reorganized, in which case this Policy will continue to apply to your information.
• With your consent, for any other purpose you authorize.

5. Protected health information (HIPAA)

When you become a patient, we handle your PHI in accordance with HIPAA, its implementing regulations, and Utah law. Our Notice of Privacy Practices explains how we may use and disclose PHI for treatment, payment, and health-care operations, when we need your written authorization, and your rights to access, amend, and receive an accounting of disclosures of your records. To request a copy, contact us using the details below.

6. Cookies, analytics, and third-party services

The Site uses only the technical storage needed to function (for example, to remember your language). We do not currently use advertising cookies or tracking pixels. If we add website analytics (such as Google Analytics) in the future, we will update this section and, where required, ask for your consent. Third-party services we may rely on include: Vercel (hosting), Cloudflare (anti-spam), our practice-management and messaging platform (form delivery, SMS, and email), and our email delivery provider. Each processes data under its own privacy policy and our agreements with them.

Links to third-party sites (for example, the 988 Suicide & Crisis Lifeline or our social media profiles) are provided for convenience. We are not responsible for their privacy practices.

7. Data security

We use reasonable administrative, technical, and physical safeguards to protect your information, including encrypted connections (HTTPS) for the Site, server-side handling of form submissions so your data is not exposed in the browser, and access limited to staff who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Email and text messages are not fully secure channels; please avoid sending sensitive clinical information through them.

8. Data retention

We keep form submissions and related communications for as long as needed to respond to you and manage scheduling, and afterward as required by our record-keeping obligations. If you become a patient, your records are retained for the periods required by Utah law and professional licensing rules.

9. Your choices and rights

• You may contact us to access, correct, or request deletion of the information you submitted through the Site, subject to legal record-keeping requirements.
• You may opt out of text messages at any time by replying STOP.
• You may unsubscribe from non-essential emails by using the link in the email or contacting us.
• Patients have additional rights over their PHI under HIPAA, described in our Notice of Privacy Practices.

We will not treat you differently for exercising any of these rights.

10. Children's privacy

The Site is intended for adults. We do not knowingly collect personal information from children under 13 through the Site. Services for minors are arranged by a parent or legal guardian, who provides the information and consent required by law. If you believe a child has submitted information to us through the Site, contact us and we will delete it.

11. Utah residents and other jurisdictions

We are located in Utah and the Site is intended for people in the United States. Information you submit is processed in the United States. We do not sell or share personal data for targeted advertising. If you have questions about rights under your state's privacy law, contact us.

12. Emergencies

The Site and our form are not monitored around the clock and are not for emergencies. If you or someone else is in immediate danger, call 911. If you are thinking about suicide or in crisis, call or text 988 (Suicide & Crisis Lifeline), available 24/7 in English and Spanish.

13. Changes to this Policy

We may update this Policy from time to time. The effective date at the top shows when it was last revised, and continued use of the Site after changes are posted means you accept the updated Policy.

14. Contact us

NeuroCare PI, LLC
8706 S 700 E, Suite 102-103, Sandy, UT 84070
contact@neurocarepi.com
(801) 421-9085